Built from inside pre-litigation.
EUN. was founded by Jamie Chai, whose background spans more than a decade in personal injury case management and pre-litigation operations.
Her experience includes managing high-volume caseloads, preparing demands, coordinating medical records and billing, supporting settlements, training and onboarding case managers, leading teams, and developing workflows and training materials designed to make day-to-day case handling more consistent.
EUN. was created from that firsthand experience: practical support for growing PI firms that need skilled capacity, stronger processes, or both—without immediately adding another full-time hire.
Support where your pre-litigation team needs it most.
Bring in EUN. where your team needs added capacity, or build an ongoing support relationship around your firm's needs.
Demand Drafting
Flat-fee drafting for demand-ready files, prepared using the firm's preferred template or format. Starting at $60.
Case Management Support
Overflow, temporary, backlog, or ongoing remote case-management support under attorney direction. $55/hour.
Records & Billing Support
Requests, follow-up, tracking, organization, and identification of outstanding records and bills. $45/hour.
Medical Record Review
Treatment review, provider identification, missing-documentation review, and demand readiness. $55/hour. Medical chronologies start at $200.
File Rescue
Structured audits and cleanup for stagnant, inherited, neglected, or backlogged pre-litigation files. Audits $100/file; cleanup $55/hour.
SOP & Workflow Development
Customized pre-litigation procedures, checklists, workflows, training materials, and operational playbooks.
Flexible support, priced for the work your team needs.
Bring in EUN. for ongoing case support, a specific records project, medical review, or focused help getting backlogged files moving again.
Case Management Support
Remote pre-litigation support for overflow, temporary coverage, backlogs, or ongoing case-management needs under firm direction.
Records & Billing Support
Records and billing requests, follow-up, tracking, organization, and identification of outstanding items.
Medical Record Review
Review of treatment history, providers, documentation gaps, and file readiness for the next stage of case handling.
Medical Chronologies
Organized treatment chronologies and summaries designed to make complex medical histories easier to review.
File Audit
A structured review to identify missing items, stalled tasks, documentation gaps, and the next steps needed to move the file forward.
5-file minimum.
File Rescue / Cleanup
Hands-on cleanup and follow-up for stagnant, inherited, neglected, or backlogged pre-litigation files.
Simple flat-fee pricing.
Pricing assumes the file is demand-ready and necessary records, bills, treatment information, and supporting materials are reasonably organized and available.
Basic
1–2 treating providers and a limited treatment history.
Standard
3–5 treating providers and a moderate treatment history.
Complex
6+ treating providers and/or a more extensive treatment history.
Surgical / High Complexity
Surgical cases or matters requiring substantially more review.
Standard turnaround: 1–5 demands within 3–5 business days. Larger batches receive a confirmed delivery schedule when accepted. One round of reasonable attorney-requested revisions is included.
Build a stronger pre-litigation team, not just a bigger one.
Training and workflow services can support new hires, developing case managers, supervisors, or firms creating more consistent processes.
PI Case Manager Onboarding
Includes up to 3 employees in the same onboarding cohort.
- Pre-litigation lifecycle
- Client communication
- Treatment monitoring
- Records and bills
- Documentation standards
- Demand readiness
- Workflow and escalation
- Filevine or Litify workflow, when applicable
Additional participants: $250 each. 6+ participants: custom team pricing.
Training & Workflow Services
- Individual Case Manager Training: $100/hour
- Half-Day Team Training: $375
- Full-Day Team Training: $700
- Filevine & Litify Workflow Training: $125/hour
- Customized Firm Onboarding: starting at $2,500
- Individual SOP: starting at $500
- 5-SOP Bundle: starting at $2,000
- Pre-Litigation Operations Playbook: starting at $3,500
Designed to be easy for busy firms.
Tell me what you need
Share your current capacity issue, backlog, training need, or project scope.
Confirm scope & access
We agree on services, pricing, turnaround, and the firm's approved systems and workflow.
Get support
Work is completed remotely with clear communication and within the agreed scope.
Before we get started.
Do you work directly with injured clients?
No. Services are provided exclusively to licensed attorneys and law firms. Any substantive legal work is performed at the direction of and under the supervision of the retaining attorney or firm.
Are services remote?
Yes. Services are provided remotely. Meetings and training may be conducted through Microsoft Teams, Zoom, or another platform approved by the firm.
Can you work inside our Filevine or Litify account?
When appropriate and approved by the firm, case-related work can be performed within the firm's existing case-management environment using access provided by the firm.
What happens if a file is not demand-ready?
Flat-fee demand pricing assumes the necessary materials have already been obtained and are reasonably organized. Missing records, bills, provider follow-up, significant cleanup, or other preparation may be billed separately at the applicable support rate.
Do you offer rush demand drafting?
Expedited service may be available for an additional 25% and is subject to current capacity. The delivery date is confirmed before the assignment is accepted.
Let's talk about what your team needs.
Whether you have a demand queue, a backlog, a new hire to train, or a workflow problem to solve, start with a quick conversation.